Shipping & Returns
For an order with products with a combined weight of 25kg our standard mainland Cairo delivery charge applies at a rate of EGP 100 + VAT per order. For order weighing more than 35kg and outside Cairo, please contact us.
For products with printed graphics we aim to deliver to your door within 5-7 working days of receiving approved artwork. For products without printed graphics we aim to deliver within 3 working days of your order. Some products are available for next working day delivery if ordered before noon. The individual product details will indicate next working day delivery available.
Pre 9am or pre noon and Special Delivery requirements are available by quotation.
Working days are Sunday – Thursday. These days are also the main delivery days. Please note that we can only outline our intentions to provide a reasonably accurate delivery service.
Receipt of Delivery
Your order will need to be signed for upon delivery. In the event of the recipient or someone else not being available to accept delivery a “while you were out” card will be left stating the date and time of attempted delivery. The card will have a contact telephone number for the recipient to call the courier direct to arrange another delivery.
Returns: Made to Order/Bespoke Items
Items that are manufactured to order, altered to your specification or custom printed, cannot be returned or exchanged. If there is a fault with the product or an element of the product we will take back the faulty product/element and replace it.
Cheops Events Egypt ltd wants you to be completely satisfied with your purchases. We endeavour to ensure that the products are the same as described on our web site specifications, although on occasions some manufacturing differences may occur.
Returns: Faulty Goods
In the unlikely event that your goods arrive faulty or with a manufacturing defect please contact us by phone on 0111 115 5056 or by email to firstname.lastname@example.org within 48 hours of receiving your goods to advise of the fault, including fault details and photographs. The buyer will be responsible for the return of the goods to Cheops Events Egypt Ltd, providing a receipt for the cost of the return. Upon receiving and assessing your returned goods as faulty we will refund for the cost of returning the faulty goods and deliver a replacement product to you. A standard national courier delivery service should be used for returning the product, as we cannot refund the cost of express, dedicated or premium delivery services.
Returns: Cancelled Orders
If you decide to cancel your order, you should return the goods to us at your cost within 2 days of receiving your goods. Any items returned must be sealed, unused and in their original packaging. We cannot provide a refund for items which have been opened, used or damaged. If you choose to return goods to us we will not be responsible for any damage or loss that occurs during transit. If items are lost or damaged during transit when being returned we reserve the right to charge you or not refund you for the items.
Please note, any returned goods (accept faulty goods) will be subject to a restocking charge of 20% of the value of the goods in question.
Custom made products that are manufactured to order cannot be restocked and therefore we cannot accept returns. This includes all printed products. If you are not completely satisfied with a custom made product please in the first instance phone or email us via the contact details below and we will do our very best to address the concerns.
Your statutory rights as a consumer are unaffected by this policy. This policy may be superseded by any contract you enter into with Cheops Events Egypt Ltd as a company.
Please contact our Customer Services Department on 0111 115 5056 or email email@example.com
In the case of a complaint regarding faulty or damaged goods GH Display will adhere to the following guidelines to investigate a valid claim and enable a clear and effective solution to the satisfaction of all parties.
All complaints must be made in writing to Cheops Events Egypt Ltd (email address is firstname.lastname@example.org), within 48 hours of receipt of goods by client.
Goods must be shipped back to Cheops Events Egypt Ltd at the clients cost, for evaluation purposes. If a manufacturing fault is found to be the reason for the problem, the shipping cost will be reimbursed and a new or repaired product will be sent. Proof of return postage costs will be required in order for us to reinburse the cost.
If manufacturing fault is found to be conclusive and the product can no longer be repaired, or, an alternative product cannot be supplied, for whatever reason, the client will be entitled to their money back in full.
If misuse of the product is found to be the reason for the fault then the customer will be notified and then the product will be held until we receive clients’ instructions.
Cheops Events Egypt Ltd can in most circumstances provide a quotation for repair or replacement of the product, if misuse of the product has been found. The client will be eligible to order and pay for this repair or replacement product on the client’s written instruction.
All complaints will be dealt with fairly and documented within the Cheops Events Egypt Ltd internal office systems for future improvements and better customer service.